Malaysia Airlines has extended its Economy Class flexible fare options to destinations in the ASEAN and South Asia regions effective 18 February 2020, providing wider choices for the many different types of passengers that Fly Malaysia each day. The flexible fare, previously available only for domestic Malaysia destinations, allows passengers to enjoy premium travel and the full-service carrier experience, with three unique fare options (Lite, Basic, Flex) that can be chosen based on their nature of travel, preference and needs.
According to Malaysia Airlines Group Chief Executive Officer Captain Izham Ismail, “As the world moves ever forward, so do our customers, each with their own unique characters, personalities and lives. As such, Malaysia Airlines endeavors to always stay ahead of the curve to offer only the best service and fares to our passengers worldwide. I believe the fares we introduce today will create a more personalized and enjoyable booking experience coupled with unrivalled Malaysian Hospitality onboard, to create truly seamless, intuitive and stress-free travels to be enjoyed by our loyal passengers.”
Whether it’s just a quick day trip or an extended trip with extra baggage, customers can decide what they want rather than simply buy what an airline offers, but they will still get to enjoy the privileges and services that Malaysia Airlines offers onboard across all fares, such as cabin baggage of up to 7kg, complimentary meals and refreshments as well as access to the specially curated Malaysia Airlines in-flight-entertainment system.
Following customer feedback and understanding of how passengers travel, the Flex fare aims to provide unmatchable flexibility in their travels, with 30kg of check-in baggage, perfect for passengers with a long shopping list, without worry of exceeding the weight limit.
Additionally, passengers may also enjoy the opportunity to travel earlier on the day of travel, subject to availability. This means passengers can have a fluid travel plan and feel unrestricted by the confines of their stipulated travel time.
Flex fare passengers will also have flexibility in changing travel dates, refunds and rebooking entitlements, further enhancing the experience of the traveler, while giving them the chance to freely make all the changes they desire for their long-deserved travels.
The Basic fare provides the opportunity for the everyday traveler to enjoy the full-service carrier experience, with all the hallmarks and benefits that befit a premium travel service. With 20kg of free check-in baggage, passengers have plenty of space to travel comfortably. Passengers also have the chance to enjoy Enrich benefits, such as Enrich Miles upgrades, giving them opportunity to try our amazing Business Class experience, sure to create unforgettable memories of Malaysian Hospitality.
Alongside the Flex and Basic Fares, the Lite Fare caters specifically to day-trippers, business travelers and commuters. With time of the essence, passengers only need the essentials, rendering check-in baggage only more of a hassle than a boon. This Fare creates a fast and efficient experience to passengers who want to make the most of their travels and wish to get to their destination seamlessly and without inconvenience, while resting and enjoying the best Malaysia Airlines has to offer onboard.
Passengers on the existing shuttle-eligible routes, namely the Kuala Lumpur-Singapore-Kuala Lumpur route, will alternatively have three fare brands, which would be the Lite and Basic fares, in addition to the Shuttle fare. Launched in December 2019, the Shuttle fare is specially catered to seasoned and regular passengers who make multiple trips on the route and desire more flexibility in their travel plans. Passengers booked on this fare brand will receive all benefits of the Flex brand fare and more, with a larger check-in baggage allowance of 35kg as well as priority check in at dedicated counters.
The introduction of the flexible fare options will affect bookings for travels made from the 18th of February 2020 onwards, with bookings made before that time being unaffected by the changes made.