Safaricom closes shop in Nairobi and Mombasa, temporarily

As we are all aware, Kenya and indeed the World is still contending with the health risk posed to our population by Covid-19 pandemic. Safaricom continues to take proactive and preventative measures to safeguard the health and wellbeing of their staff and customers.

In line with this, Safaricom Shops in Nyali and Rex House both in Mombasa, as well as Thika and Lavington Mall shops will be closed to allow for cleaning, fumigation and sanitisation.

“We will be undertaking such measures regularly to our shops and customer facing facilities, to safeguard the health and wellbeing of our staff and customers as this remains our top most priority even as we continue to help the country in managing the Covid19 crisis,” said Peter Ndegwa, CEO, Safaricom.

The affected shops will reopen on Thursday 11th June. We apologise for any inconvenience caused.

Customers can continue accessing Safaricom services from our other nearby shops, as well as through self-service channels which include; Zuri Chatbot, MySafaricom App and the Interactive Voice Biometric System. Customer care lines 100 and 200 are also available to all customers.


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