Qatar Airways is proud to announce that it has achieved Diamond Standard in the Airline Passenger Experience Association’s (APEX) Health Safety Powered by SimpliFlying audit.
The ‘Diamond Standard’ status, which is the highest level attainable, was announced by APEX and global aviation marketing consultancy, SimpliFlying, following a meticulous assessment of the airline’s robust COVID-19 hygiene and safety standards.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “As an industry leader, we welcome the further recognition of Qatar Airways’ commitment to providing the most rigorous and stringent virus monitoring, detection and COVID-19 safety programme throughout our end-to-end passenger experience, in existence within the global aviation community.
“The awarding of the APEX Health Safety ‘Diamond Standard’ was the result of a thorough and extensive independent audit of the airline’s comprehensive COVID-19 protection and prevention measures, both on board and at Hamad International Airport, and reinforces the fact that air travel does not need to be a source of concern to passengers.
“As commercial aviation continues to deal with the challenges and impact of the global pandemic, we welcome the introduction of this and other relevant COVID-related hygiene and safety reviews, and would encourage other airlines to continue to build passenger confidence and assist with the recovery of the industry by participating wherever possible.”
APEX Chief Executive Officer, Dr. Joe Leader, said: “Qatar Airways’ COVID-19 protocols definitively met the highest marks for the Diamond certification level backed by their extraordinary steps for customer safety. The actions taken by Qatar appear centered around a singular philosophy: how can we innovatively maximize both our customer service and passenger safety hand-in-hand.
“Having flown recently on Qatar Airways with my family to the Maldives after negative COVID-19 PCR tests, the level of health safe service both in-flight and on-the-ground surpassed my highest expectations and even surpassed our best-ever pre-pandemic experience on the airline.”
SimpliFlying Chief Executive Officer, Mr. Shashank Nigam, said: “Qatar Airways has raised the bar for health safety standards in the industry by initiatives such as providing a face shield to all passengers, using Honeywell’s UV disinfection systems and advanced biosafety measures at its hub in Doha. Taking such hospital-grade in ensuring health safety will help bolster trust among travellers.”